Our Terms & Conditions

DEFINITIONS

In these Terms & Conditions "Housework" describes Happy Cleaning Company domestic or commercial cleaning "Regular Client" means a client who has booked a minimum of 4 cleans. A "One Off Client" means a client who has booked between one and three cleans. "Booking" means the use of one of our services on one particular occasion.

Applications

All bookings for Happy Cleaning Company services are made on these Terms & Conditions only to the exclusion of any other Terms & Conditions, whether written or oral. No alteration to the Terms & Conditions is valid unless contained in a letter signed on behalf of Happy Cleaning Company by an authorised signatory.

Payment Methods & Accounts

Regular domestic cleans and One-off clean clients may pay by cheque, cash or standing order on the day of the clean.

Commercial clients may pay by cheque or BACS upto 7 days after receipt of invoice.

Minimum Charges

  • Housework Regular clean from £14.50 p/h (minimum of 2 hours per booking)
  • One Off clean £19.50 p/h (minimum of 4 hours per booking)
  • End of Tenancy clean from £80.00 (see pricelist for more prices)
  • Commercial cleaning from £25.00 p/h (minimum of 2 hours per booking)
  • Carpet & Upholstery cleaning from £35.00 per room (discount on multiple rooms)

If payment of our fees is not made as and when due, or as may have been mutually agreed from time to time, then we will be entitled to commence recovery proceedings against either the person, spouse, partner, company or any of the directors personally, after having given formal notice to you of our intentions. All costs of such action including time spent by us on dealing with the matter to conclusion will be due and payable on demand in addition to the principal sum.

Cancellation / Non Delivery of Services

Cancellation or rescheduling of cleans will be charged at the following rate:

  • 24 hours notice or less 100%
  • 48 hours notice or less 50%

If Happy Cleaning Company is unable to gain access to the property/premises as a result of client failure to make reasonable arrangements for access, Happy Cleaning Company will charge 100% cancellation fee.

Happy Cleaning Company will not gaurantee arrival times for any of our services and will charge 100% cancellation fee should we fail to gain access to any property regardless of our arrival time.

Happy Cleaning Company will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, traffic circumstances, lack or adequate power or breakage or failure of machinery or equipment). In such circumstances Happy Cleaning Company will use its best endeavours to arrange an alternative time suitable to both parties for the performance of its services.

Where Happy Cleaning Compnay fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient time and in no event shall Happy Cleaning Company be liable for any other losses including loss of profit or consequential loss.

Consumer Protection ( Distance Selling ) Regulations 2000

Where a booking constitutes a distance contract pursuant to the Consumer Protection ( Distance Selling ) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the housework/cleaning service has commenced

WORKING CONDITIONS

Health & Safety

There are certain items that our cleaners are instructed not to touch and reserve the right to ignore these items and the surrounding area including but not limited to human/animal faeces, blood or vomit, sanitary items, tampons, used nappies, used contraceptives etc. This is in keeping with our right to protect our cleaners and clients. They are instructed not to enter an environment they consider to be unsafe, dangerous to health or inoperable for any reason, but are instructed to withdraw from the premises and to report any problem. In this event the client will be charged 100% of the cost of the Booking. If the cleaning is rescheduled (after the environment has been rendered safe) the customer will only be charged a fee equivalent to 50% of the cost of the original Booking.

Equal Opportunities

Happy Cleaning Company is an Equal Opportunities Employer. Happy Cleaning Company recruit the cleaners on the basis of their ability to do the job and aim to ensure that all cleaners are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.

Use of Clients Equipment & Products

Our cleaners are instructed not to use any of your personal equipment while in your home unless specified by the client. You agree to permit staff members to use your telephone only to call our office or the management in case of an emergency.

LIABILITY

Key Holding

Happy Cleaning Company undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Happy Cleaning Company, we will make appropriate arrangements as soon as reasonably possible. Happy Cleaning Company shall not be liable for any loss or damage as a result of a delay caused by you.

Liability for Death or Personal Injury

Nothing in this contract shall limit or exclude Happy Cleaning Company liability for death or personal injury caused by negligence.

COMPLAINTS

In the event of you being dissatisfied with the service you have received from Happy Cleaning Company, you should contact us withing 48 hours. Happy Cleaning Company will endeavour to ensure that any concerns and complaints are resolved quickly and amicably.

COMPENSATION

Housework & Commercial Cleaning

In the event of damage or loss as a result of negligence, the liability of Happy Cleaning Company shall be limited (at Happy Cleaning Company's discretion) to the repair or the replacement cost of the item, taking into account its age and condition. Happy Cleaning Company shall not in any event be liable for any loss of profit or consequential loss.

Claiming compensation

Any claim for compensation must be notified to Happy Cleaning Company as soon as possible and in any event within 48 hours of the damage occurring.

USE OF CLIENT INFORMATION

Any information you give will be held and used by Happy Cleaning Company to perform the business for which we are registered. This may include sending you details ( including but not limited to email, SMS, post ) of Happy Cleaning Company offers and services that we feel may be of interest to you. Happy Cleaning Company WILL NOT pass on any of your details to any other company or 3rd parties unless we have your permission.

 

Contact us
hello@happycleaningcompany.co.uk

get a quote or use our contact form to get in touch to discuss your domestic and commercial cleaning requirements

The Happy Cleaning Company offers domestic and commercial cleaning services to clients in areas such as:
Tamworth, Nuneaton, ColeshillGrendon, Dordon, Polesworth, Baddesley EnsorBaxterley, Twycross, Sibson, Warton, Orton on the Hill, Shuttington, Ansley, Bentley, Fenny Drayton, Hartshill, HurleyMancetter, Sheepy Magna, Seckington, Newton RegisAustrey and Witherley.